terms + conditions

Returns & Exchanges

Products may be exchanged if sizing is incorrect within 14 days of purchase or delivery. Products can only be exchanged with a valid proof of purchase (online order confirmation and/or receipt) and must be in perfect condition and original packaging.  

  • We do not accept returns for change of mind, so please choose your items carefully.

  • Please note that exchanges will incur postage fees. 

  • Please ensure your piece/s are securely packaged as Viviano+ does not accept responsibility for items damaged in transit.

Please follow the steps below if you wish to return and exchange your purchase:

1. Email sales@viviano.com.au within 14 days of purchase.

2. Post your purchase and original packaging to: ‘Viviano’ P.O Box 188 , Bundanoon NSW 2578


Refunds will only be issued for pieces that have been deemed faulty.

Faults do not refer to wear and tear; such as chips, cracks, discolouration, abrasions, stains and broken necklace cords.

Viviano must assess the item to determine if any damage is deemed as a manufacturing fault. Please contact us via email with images of the product.