terms + conditions
Returns & Exchanges
Products may be exchanged if sizing is incorrect within 14 days of purchase or delivery. Products can only be exchanged with a valid proof of purchase (online order confirmation and/or receipt) and must be in perfect condition and original packaging.
We do not accept returns for change of mind, so please choose your items carefully.
Please note that exchanges will incur postage fees.
Please ensure your piece/s are securely packaged as Viviano+ does not accept responsibility for items damaged in transit.
Please follow the steps below if you wish to return and exchange your purchase:
1. Email firstname.lastname@example.org within 14 days of purchase.
2. Post your purchase and original packaging to: ‘Viviano’ P.O Box 188 , Bundanoon NSW 2578
Refunds will only be issued for pieces that have been deemed faulty.
Faults do not refer to wear and tear; such as chips, cracks, discolouration, abrasions, stains and broken necklace cords.
Viviano must assess the item to determine if any damage is deemed as a manufacturing fault. Please contact us via email with images of the product.